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Ques: What is Whirlpool's customer care number?
Ans 60008558 and 18601804558.
Ques:What are the working hours/days of customer care?
Ans 8AM-8PM/7 days.
Ques: Is it a toll free number?
Ans No.
Ques: Do I need to prefix STD code ?
Ans Yes. For 60008558 you have to prefix local STD code when you are dialling from mobile.
If you are dialling from landline then you just have to dial the number.
For BSNL number no STD prefix is required.
Ques: Can the Call centre nos be dialled from private users?
Ans 60008558 can be dialled from any private user.
18601804558 to be dialled from BSNL/MTNL .
18601804558 can be dialled from private user, but sometimes it may not get through in that case the number has to be tried from BSNL or MTNL.
Ques:Do Call Centre call up dealers for call registration?
Ans Yes.Based upon approval from Branch Sales Manager and frequency as decided.
Ques: Sometimes Call Centre puts on hold for long time?
Ans During peak hours when the agents are not free you will receive message from IVR that you are on hold, all the agents are busy.You are requested to be on line & your call will get through
Ques: Is there any call back facility for abondened calls?
Ans Yes.Every half an hour.
Ques: What if consumer calls in non working hours?
Ans Consumer will hear a message either to call back in working hours OR to drop an SMS at 58558 to WPL OR he can record his message in the voice mail.
Ques: What is done to the SMS's of customers?
Ans SMS site is accessed every half an hour and customer is called back during working hour
Ques: Is there any accessibility check done by Call Centre?
Ans Yes.Every 1hour across the region.
Ques: What is the average hold time to reach Call centre agent?
Ans Within 30 secs (except peak hours)
Ques: What is a Preventive Maintenance ?
Ans PM calls are provided only on AC & RO,please call up in call center to avail the PM service.
Ques: How to take extended warranty or Annual Maintainence Contract on Whirlpool Products
Ans For Annual Maintainence Contract,please call up in call center
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