Terms and conditions of Exchange program

The Terms and conditions mentioned below shall be binding on the User/Customer using this website whirlpoolindia.com for online purchase of products or otherwise. The user agrees to have read the Terms and conditions and be bound by the same. Accessing, browsing or otherwise using the site indicates your agreement to all the terms and conditions mentioned herein below.

Ultron Commerce Pvt. Ltd. (“Ultron”), a preferred online Trade Partner of Whirlpool India Limited ('Whirlpool'), provides you this Whirlpoolindia.com services subject to the notices, terms, and conditions set forth in these terms (the 'Agreement'). In addition, when User/Customer uses any Whirlpoolindia.com service, User/Customer may be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. Ultron reserves the right to change the services provided through Whirlpoolindia.com and/or these terms and conditions at any time. Ultron retains the right to deny access to anyone who we believe has violated any terms of this Agreement.

Ultron shall solely be responsible for fulfillment of all the orders placed through Whirlpoolindia.com including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall Whirlpool, its affiliates, directors, officers, agents, consultants or employees ('Representatives') be liable for any purchases made through this W-Store.

  • This exchange offer ("Offer") is valid until stocks last or till the Offer expires, whichever is earlier.
  • UTC DIGITAL TECHNOLOGIES PVT LTD is the company which deals with the customer's exchange.
  • By agreeing to avail the benefits under the Ultron’s Exchange Offer, you hereby represent, warrant and covenant that:
    • You are the sole, absolute and lawful owner of the product being returned ("Used Product") and you confirm that the Used Product was exclusively for personal use, and not for business or commercial use;
    • By clicking on ‘Buy Now with Exchange’ you have also accepted and confirmed that the value of the Used Product will be provided to you as mentioned at the time of purchase on exchange offer window.
    • The Used Product along with all accessories, wherever applicable, under the Offer is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.;
      wherever applicable, the details of the Used Product, including its condition, are as stated at the time of availing the Offer;
    • The Used Product should not be damaged, broken, or otherwise tampered with.
    • The Used Product should match the details entered while placing the order (with Exchange), where applicable, and will be validated by the delivery associate.
    • At the time of delivery of the new product, the applicable Used Product should already be kept uninstalled.
  • You agree to indemnify and keep indemnified Ultron and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Product against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and/or sustained by Ultron, its affiliates, applicable seller, the buyback partner or any future purchaser due to:

    • Usage of the Used Product by you;
    • Data on the Used Product, if any;
    • Return of a different product or if the Used Product does not meet the conditions prescribed herein or if the condition of the Used Product is different from the condition specified at the time of availing the Offer;
    • And any breach of these Offer terms and conditions.
  • You understand that the new product delivery and the Used Product pickup will happen, you shall keep the Used Product ready to be un-installed (if applicable) and given for exchange. In the event you refuse to provide the Used Product at the time of survey or pickup and if it is determined at the time of delivery that the Used Product is different or does not confirm to the conditions specified or the Used Product cannot be uninstalled, where applicable, you agree that the transaction and the Offer availed by you may be canceled or if you wish, converted to a regular order as per the process set out below.

  • Old product can be picked before or after the new product delivery, depends upon the logistic availability of Digi2L

  • You hereby give your consent that your personal information that you have provided in connection with this Offer might be processed, transferred and retained by the seller, the buyback partner, and other entities involved in managing and administration of the Offer.
    At the time of un-installation of the Used Product, please ensure that delivery associate is not left unattended.

  • You understand that once the Used Product is sent for exchange under the Offer, under no circumstance can the Used Product be returned back to you. In the event you return the new product purchased under the Offer, the Used Product will not be returned to you by seller/used product buyer.

  • You agree not to bring any claim against Ultron and its affiliates, applicable seller, the buyback partner, and any future purchaser of the Used Product in relation to the adequacy of the value (if any) of the Used Product provided as part of the Offer. In the event you do not agree with the value provided to you for the Used Product, you agree not to avail the Offer.

  • In the event you return the new product purchased under the Offer, you understand and agree that the value of the Used Product provided to you in exchange of that product , will not be refunded.

  • You acknowledge and agree that Ultron shall be neither liable nor responsible for any actions or inactions of the buyback partners in relation to the Offer or its benefits.

  • Products distributed as gifts from state sponsored or NGO funded distribution programs are not accepted for exchange under the Offer.

If there are further queries and clarifications needed please reach out to us at wstore@whirlpool.com