What is Whirlpool's customer care number?
You can also get in touch with our toll free no. 1800 208 1800
What are the working hours/days of customer care?
Is it a toll free number?
You can reach us @ 1800 208 1800
Do Call Centre call up dealers for call registration?
Yes. Based upon approval from Branch Sales Manager and frequency as decided.
Sometimes Call Centre puts on hold for long time?
During peak hours when the agents are not free you will receive message from IVR that you are on hold, all the agents are busy.You are requested to be on line & your call will get through
Is there any call back facility for abondened calls?
Yes.Every half an hour.
What if consumer calls in non working hours?
Consumer will hear a message either to call back in working hours OR to drop an SMS at 58558 to WPL OR he can record his message in the voice mail.
What is done to the SMS's of customers?
SMS site is accessed every half an hour and customer is called back during working hour
Is there any accessibility check done by Call Centre?
Yes.Every 1 hour across the region.
What is the average hold time to reach Call centre agent?
Within 30 secs (except peak hours)
What is a Preventive Maintenance ?
Preventive Maintenance calls are provided only on Air Conditioner & RO water purifiers, please call up in call center to avail the PM service.
How to take extended warranty or Annual Maintenance Contract on Whirlpool Products
For Annual Maintenance Contract,please call up in call center